rbalogo_small_red
Quality Policy


The objectives of our Quality Management System are to provide a consistently satisfactory service to clients through:
  • The accurate interpretation of clients' instructions.
  • The continuing care of that client's interest throughout the duration of the instruction.
  • The periodic monitoring of those factors which affect the satisfactory provision of the service to the client.
  • The prompt delivery of advice relating to that instruction.
  • The client's satisfaction that the firm has fully complied with the terms of instruction.
  • The client's satisfaction that the charges incurred as a result of that instruction are fair and reasonable.
  • The introduction of Quality Management Systems designed to ensure clear and measured added value to clients.
  • The continuing professional development of professional, technical and administrative personnel.
  • The monitoring of the service requirements of clients through a programme of auditing clients' views and the service provided by the firm.

Updated 28 June 2004 19:22
Home
Services
Location Map
Associates
Prime Agents
Residential
Commercial
Agents
Links
ISO9000
Clients
Feedback
Search
this site
Notice
Board
address